General Privacy Policy Notice

This Privacy Policy aims to delineate and define the practices which govern the manner in which Maxen Power Supply Limited collects, stores, processes, and uses personal data in accordance with the applicable laws and regulations, specifically this policy aims to ensure full compliance with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

This policy outlines the categorisation in which personal data is collected, including but not limited to information provided by customers, suppliers, and the third parties through any sort of communication channel or interaction with Maxen Power.

We understand the importance of upholding the privacy, security, and integrity of personal data and that is why this policy specifies the purposes for which such data is collected and utilised. Please note that the legal requirements as mentioned in the GDPR and DPA 2018 underlying such data collection, utilisation, and processing are followed and implemented to maintain the necessary safeguards, for both, the company and the customers.

Maxen Power Supply Limited is committed to operate in a transparent yet lawful manner, thereby ensuring that the rights and freedoms of data subjects are respected and upheld at all stages (mentioned below) of data:

• Collection
• Utilisation
• Handling
• Processing

Introduction to Our Privacy Policy

We hold privacy and protection of your personal data in the highest regard. We treat it as a part of our strong commitment towards transparency and compliance with relevant data protection laws as mentioned above.

This policy explains:

• How do we collect personal data?
• How is this data stored?
• How is this data used?

By providing clear explanations of our procedures, we aim to ensure that you have complete confidence in the manner in which your personal data is managed. Whether you are our customer, an individual interacting with our website, or using any related information, rest assured that we incorporate robust measures to protect your information.

We encourage you to read this policy carefully in order to fully understand our commitment to lawful, fair, and transparent data collection. Your trust matters the most to us and stays at the core of our operations, and safeguarding your privacy remains our top priority.

Applicability Statement

This Privacy Policy defines how we collect and process personal data. It applies to a range of individuals including:

• Customers
• Suppliers
• Other business contacts
• Users of this website & their representatives (such as agents, employees, officers)

Children’s Data

We are deeply committed to protect the privacy and personal data of children. Our services and website are designed specifically for adults and are not intended for use by individuals under the age of 18. We do not knowingly collect, process, or store any personal data related to children.

We also encourage parents and guardians to supervise and monitor their children’s online activities. Establishing clear communication about sharing personal information online is crucial. Should you have any concerns or become aware that a child’s data has been shared with us, please contact us immediately so appropriate action can be taken.

Data Controller Identification

Company Number

10298693

Registered Name

Maxen Power Supply Limited

Registered Office Address

Olympic House, 28-42 Clements Road, Ilford, Essex, England, 1G1 1BA

First-person terms used in this Privacy Policy

The terms “We, Us, Our” refer to Maxen Power Supply Limited.

Right of Controller

Maxen Power reserves the right to collect and process your personal data and stays the controller of the purposes stated in this Privacy Policy.

Amendments Update: Any Changes in this Policy

We keep this policy under regular evaluation and review which may suggest necessary changes. For this purpose, there are versions assigned as per any changes made. The current version of this policy is mentioned already. We suggest you keep checking our Privacy Policy page and see if there’s a version update.

Updating Your Personal Information

It is your duty to inform us about changes in your personal data during your stay with us. It is very important for us to ensure that the personal data we have is accurate and updated.

About Third Party Links

Our website may contain external links, plug-ins, or applications which could enable third parties to collect or share your personal data (if you click on those links, interact with them through their sites or deliberately share data with them). Please note that we do not oversee these external websites and we are not held responsible for their privacy policies or practices. We strongly recommend that you review the privacy policies of any external sites you choose to visit.

Defining Personal Data

Personal data refers to any information that can directly or indirectly identify an individual. This includes, but is not limited to, details mentioned below.

Sources of Data Collection

We collect data via various sources including:

• Contact data: Email, contact number, and postal code/address.
• Device: The device being used to access our website.
• Financial data: The sources through which you make payments, card details, bank details, and other information is upheld in order to keep track of your financial standing and credibility.

Subject Data

• Name (First name & last name)
• Job title
• Preferences & interests
• Username/Account name (If you are the customer)
• Date of birth
• Address

Online Identifiers

• IP address
• Browser version & type
• Online form submissions (If any)
• Time & location
• Plug-in versions & types
• OS (Operating system) and platform being utilised
• Feedback or survey submissions by you (If any)

Aggregated Data

• Statistics
• Demographics

*Aggregated data can be extracted out of your personal data and is not subjected to reveal your identity directly or indirectly. Such data is used by the website to collectively evaluate the data, for example, number of visitors on the website.

Other categories

Sensitive data is not typically collected, including:

• Racial or ethnic origin
• Religious or philosophical beliefs
• Sexual orientation or life
• Political views
• Union membership
• Health, genetic, or biometric data

Health data of vulnerable individuals may be processed if relevant to specific service actions, such as disconnection decisions.

Collection of Criminal Conviction and Offence Data

We may collect information concerning criminal convictions and offences in order to abide by legal obligations. This data is collected only when necessary and we aim to detect, investigate, and prevent illegal activities relevant to the supply of energy.

Such data collection is done to ensure compliance with applicable laws and to safeguard integrity of our services. The information to be collected may include:

• Records pertaining to alleged or confirmed criminal conduct directly related to energy supply operations.
• Any details directing us towards criminal activity or suspected action.

We are committed to handle such data responsibly, securely, and in strict adherence to regulatory requirements, ensuring respect for individual rights and data protection principles.

*This data is solely collected for only legal/legitimate purposes.

Ways to Collect Personal Data

There are multiple ways to collect personal data, including:

• Directly from you (As per mentioned in sources above)
• Through the system (If you are our customer, we can automatically fetch data that is tracked and saved in the system on a regular basis.)
• Third party sources or publicly available data sources. (For example, tenant data from landlord, data from previous supplier, energy brokers – in/out EU)

Usage of Personal Data

Personal data is processed only when legally permitted, including the following situations:

• To confirm a contract or take preliminary steps at your request.
• To fulfil legitimate business interests and balance these against any potential effects/outcomes on your rights and freedoms.
• To stand compliant with legal obligations.
• To detect and prevent any suspicious, unlawful, criminal activities.
• Consent is generally not the basis for processing, except for third-party marketing communications via email or text, for which your consent will be obtained.

You may withdraw your consent to marketing communications at any time by directly contacting us.

Purpose to Collect Personal Data

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website for better user interface and functionality.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Cookie Banner

What are cookies?

A cookie is a small data file stored on your device with your consent. It functions as a tool that helps websites analyse traffic and understand your interactions. By storing details about your preferences, cookies enable websites to offer a customised experience.

These files allow web applications to recognise you as an individual, adapting their features to suit your specific needs or likes. Whether it’s remembering your login information or customising content, cookies play a key role in improving functionality and creating a more personalised, seamless experience.

In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

What is a cookie banner?

A cookie banner is a notification displayed on websites to inform users about the use of cookies. Its purpose is to obtain user consent for cookie usage and ensure compliance with data protection laws. Typically shown when a user first visits a site, it provides options to accept, decline or manage cookie settings based on individual preferences.

How do we use cookies?

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to personalise it according to customer preferences. We only use this information for statistical analysis purposes and then the data is removed from the system.

Cookies play a key role in improving your experience on our website. They help us understand which pages you find most helpful and which you don’t, enabling us to refine the interactions. Rest assured, cookies do not grant us access to your device or any personal information beyond what you choose to share.

You have control over how cookies are handled. While most web browsers accept cookies automatically, you can modify your browser settings to decline them if you prefer. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

However, please note that declining cookies may limit certain features and functionalities, which might affect your overall experience on the website.

Marketing Purposes

We might use data to better understand customer preferences, enhance products and services, and deliver targeted advertising. The goal is to improve customer engagement and satisfaction.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@maxenpower.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

In Case of Failure to Provide Personal Data

We may need to collect your personal data to comply with legal requirements or fulfil a contract we have with you. If you don’t provide the requested data, we might not be able to complete or carry out the contract, like providing energy supply. If this happens, we may have to cancel the contract, but we will inform you if that’s the case.

Your Data Protection Rights

You have certain rights under data protection laws regarding your personal data. These include the right to:

• Access the personal data we hold about you.
• Remove your data by requesting its deletion.
• Amend any inaccuracies in your information.
• Object to the ways your data is being processed.
• Limit the processing of your personal data in certain circumstances.
• Transfer your data to another service or organisation.
• Revoke consent for data processing at any time.

If you wish to access any of these rights, please contact us at support@maxenpower.com

Employee Privacy Notice

This privacy notice applies to individuals who are applying to work as employees at Maxen Power Supply Limited. To facilitate a seamless and efficient employment process, we will require certain personal data from you. This data is necessary to ensure that we can manage your employment effectively and meet legal requirements.

Personal Data Usage

We may collect and use your personal information for the following purposes:

• To process your application and assess your suitability for the role.
• To communicate with you during the recruitment process.
• To verify your qualifications, experience, and background as part of pre-employment checks.
• To prepare employment documentation if your application is successful.
• To comply with legal and regulatory obligations related to employment.

Providing your personal data ensures that we can manage these processes without delays or errors, maintaining efficiency and compliance throughout your employment lifecycle.

For any concerns or further information regarding the handling of your personal data, please do not hesitate to contact us.

Complaints

We understand that things might go off the track and we are highly concerned about any complaints that you may have. You can register your complaint with us directly at support@maxenpower.com. If not satisfied, you can further bring forth your complaint to our escalations team and email at escalations@maxenpower.com

Contact Details

Call us on: 02079 30 30 30

Email at: support@maxenpower.com

Write us at: Olympic House, 28-42 Clements Road, Ilford, Essex, England IG1 1BA